About Industry Tools Company Australia
Industrial tools and safety equipment, sold online, delivered across Australia.
What we sell
Nineteen products across eight categories: hand tools, power tools, cutting and abrasive tools, fastening tools, measuring and inspection tools, material handling equipment, and safety tools and equipment. The range runs from a $33 pick and hook set to an $1,819 insulated electricians set, which is a fair description of who buys from us: working trades and the people who supply them.
How we describe things
Product pages quote the manufacturer's own specifications: the rated capacity, the filter class, the noise reduction figure, the cutting depth. We do not round those, we do not improve on them, and where a figure in the marketing copy disagreed with the specification we kept the specification.
For protective equipment there is a line we do not cross. We will tell you what a product is certified to and what its maker states. We will not tell you it is suitable for your hazard, because that is decided by your own assessment and by the marking on the product, not by a shop.
How we sell
Online only. There is no showroom and no trade counter, which is how the price stays where it is. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days anywhere in Australia.
Delivery is $27.50, and free once your order reaches $100. Express delivery is available on any order for a flat $27.50, including orders that already qualify for free delivery.
Buying with confidence
You have 14 days from delivery to change your mind, under the Australian Consumer Law, and separate and stronger rights if something is faulty or not as described under the Australian Consumer Law. Our refunds and returns policy sets out both.
Trade and bulk
We quote for bulk and trade orders. Tell us what you need on the wholesale quote page and we will come back with a price.
Company details
Industry Tools Company Australia, a division of BuyFactory Direct Pty Ltd.
ABN: 30 656 628 938
:
Registered address:
Suite 307, Norwest Central
12 Century Circuit
Norwest NSW 2153
Australia
Email theteam@industrytools.net.au. International call centre +66 98 391 3877.