Privacy Policy

Last updated 1 September 2026.

Who the controller is

Industry Tools Company Australia, a division of BuyFactory Direct Pty Ltd, is the controller for personal data collected through industrytools.net.au. You can reach us at theteam@industrytools.net.au.

What we collect, and why

• When you order: your name, delivery address, email address and what you bought. We need this to take payment, send the parcel and deal with returns. The legal basis is performance of the contract.
• When you email us: whatever you put in the email, so we can answer it.
• When you use the site: analytics, but only if you accept them in the cookie banner. The legal basis is your consent, and you can withdraw it from the cookie settings link in the footer.

We do not sell personal data, and we do not use it to profile you.

Payment details

Card payments are handled by Stripe and PayPal payments by PayPal. Your card number never reaches this site and is never stored by us. Those companies are separate controllers for the payment data they hold.

Who else sees your data

• The courier, which needs your name and address to deliver the parcel.
• Our email provider, which sends the order confirmation and the tracking email.
• Our hosting and order-recording providers, which store the order record.

Some of these process data outside Australia. Australian Privacy Principle 8 applies to that disclosure, and we take reasonable steps to ensure an overseas recipient handles your data consistently with the Australian Privacy Principles.

Cookies

The site sets one cookie to remember your cookie choice and, if you accept, analytics cookies. Your basket is kept in your own browser's local storage, not on our servers. See the cookie policy.

How long we keep it

Order records are kept for six years, because tax law requires it. Emails are kept for two years. Analytics data is kept for the period set in the analytics account and is not linked to your order.

Your rights

Under the Australian Privacy Principles you can ask for a copy of your data, ask us to correct it, ask us to delete it, ask us to restrict or stop using it, ask for it in a portable format, and object to processing. Email theteam@industrytools.net.au and we will answer within one month.

If you are not happy with our answer you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or on 1300 363 992.

Children

This site is not aimed at children and we do not knowingly collect data from anyone under 18.